Delete your data
You can remove one dish, your whole collection, or your account and every trace of it. Nothing is hidden behind a support ticket you cannot find.
Delete a single memory or dish
- Open the dish in your collection.
- Tap the ⋯ menu in the top right.
- Choose Delete memory to remove one visit, or Delete dish to remove the card and every memory under it.
The photo and its sticker are removed from private storage at the same time. This cannot be undone.
Delete your whole account
From inside the app, which is the fastest route:
- Open Profile, then the settings gear in the top right.
- Scroll to Delete account.
- Confirm. Your account, memories, photos, stickers, places, notes, ratings and stamps are queued for permanent deletion.
Or by email
If you have lost access to the app or the device, write to nokolabs.dev@gmail.com from the Google address you signed in with, with the subject Delete my account. We will confirm within 7 days and complete the deletion within 30.
We will only act on a request sent from the email address on the account. That is what stops someone else deleting your collection.
What gets deleted
| Data | When it goes |
|---|---|
| Your account record and Google identifier | Immediately |
| All memories: dish names, places, dates, ratings, notes | Immediately |
| All photos and stickers in private storage | Immediately |
| Map pins and journey progress | Immediately |
| Encrypted backups containing the above | Within 30 days, as backups roll over |
| Server request logs (no photos, no notes) | Within 90 days |
What is not deleted
- Anonymous recognition-accuracy records. When a suggestion was wrong we keep a note of that fact so the model can be improved. These carry no photo, no account identifier and nothing that points back to you, so there is nothing personal left to delete.
- The shared dish catalogue. The 130-odd canonical dishes, their descriptions and their artwork belong to the app, not to your account.
- Photos already sent to Google for recognition. Once a photo has been submitted to the Gemini API it is subject to Google’s own retention, which we cannot reach or reverse. See the Privacy Policy for what that means.
Get a copy before you go
If you would like an export of your collection first, email nokolabs.dev@gmail.com and ask before you delete. We will send a machine-readable file of your memories along with your photos. Once the account is gone we cannot recover any of it.
Removing the Google connection
Deleting your ate account does not revoke ate’s access to your Google profile automatically. To do that, visit Google Account → Third-party apps and remove ate.